Shipping policy

TuneHugs Shipping & Digital Delivery Policy

TuneHugs provides personalized digital products only. No physical product is shipped.

After your order is completed and the information required for personalization has been received, production begins.

Unless otherwise stated on the relevant product page, TuneHugs aims to deliver your personalized digital product within 48 hours from the time all information reasonably required to begin production has been received.

Delivery is made electronically using the method communicated during the order process. Depending on the purchased package, delivery may include digital files, download links, access to a private Memory Page, or other digital materials described on the product page.

Because TuneHugs products are digital, no shipping charges apply.

Delivery may be delayed if information submitted with the order is incomplete, unclear or contradictory, if customer approval or additional information is required, or if technical circumstances outside our reasonable control temporarily affect production or delivery.

If you do not receive your order within the stated timeframe, please contact us at hello@tunehugs.com 

If a digital file or delivery link is defective, corrupted or cannot be accessed as intended, TuneHugs will provide a replacement or another appropriate remedy at no additional charge.

No customs duties, physical shipping fees or import charges apply to TuneHugs digital products.